PRIVACY POLICY

Last updated: [07 February 2026]

Little Vanporium we respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share and protect your personal data when you visit www.littlevanporium.com, purchase from us, contact us, or interact with our marketing.

If you have any questions, please contact us using the details in the Contact section below.

Who we are:

Business name: Little Vanporium
Website: www.littlevanporium.com
Email: shopvanporium@gmail.com
Phone: +447766523011
Business address: Frongoch Boatyard, Aberdyfi, Wales, LL35 0RG
We are the data controller for the personal data we process, unless stated otherwise.

The personal data we collect

A. Data you provide to us

When you place an order, create an account, contact us, or subscribe, we may collect:

Identity data: name
Contact data: email address, phone number, delivery/billing address
Order data: items purchased, order notes, returns/refunds, communications with us
Payment data: we do not store full card details. Payments are handled by our payment providers (see section 6).
Customer support data: messages you send, photos you share for support, product preferences you tell us

B. Data we collect automatically (Website usage)

When you use the Website, we may collect:

Device and technical data: IP address, browser type, device identifiers, time zone, operating system
Usage data: pages viewed, clicks, time spent, referring/exit pages
Cookie data: information stored via cookies and similar technologies (see section 9)

C. Data from third parties

We may receive limited data from service providers that help us run the Website and fulfil orders (e.g., payment confirmation, delivery tracking updates).

2) How we use your personal data

UK GDPR requires us to have a lawful basis for processing. We typically use these:

A. To process and fulfil your order

Take payment and confirm orders
Deliver products and provide tracking
Handle returns, refunds, and warranty/support
Communicate about your order (service emails)

B. To respond to enquiries

Answer questions and provide product guidance
Troubleshoot issues and provide customer service

C. To improve our Website and business

Understand how customers use the Website
Improve product pages, UX, and performance
Diagnose issues and keep the Website secure

D. Marketing communications

If you opt in, we’ll send newsletters/offers by email
If you’ve purchased from us, we may send limited marketing about similar products where permitted (you can opt out anytime)

E. To comply with legal obligations

Tax and accounting records
Fraud prevention, chargeback handling
Responding to lawful requests from authorities

3) Retention: how long we keep your data

We keep personal data only as long as necessary for the purposes described above, including legal, accounting, or reporting obligations.

Typical retention periods:

Order and payment records: usually 6 years after purchase
Customer support messages: typically up to 2 years after the last interaction (unless needed longer for ongoing issues)
Marketing subscriptions: until you unsubscribe, or we remove inactive contacts periodically
Analytics/cookie data: varies by tool; typically up to 26 months

We may keep data longer if needed to establish, exercise, or defend legal claims.

4) Your rights under UK GDPR

You have rights over your personal data, including:

Access: request a copy of your data
Rectification: correct inaccurate or incomplete data
Erasure: request deletion in certain situations
Restriction: limit how we use your data in certain situations
Objection: object to processing based on legitimate interests or direct marketing
Portability: receive certain data in a usable format
Withdraw consent: if we rely on consent (e.g., email marketing)

To exercise your rights, contact us using the details below. We may need to verify your identity. You also have the right to complain to the Information Commissioner’s Office (ICO) (see section 12).

5) Security

We take reasonable technical and organisational measures to protect your personal data, including using reputable platforms and service providers, limiting access, and using encryption where appropriate. No system is 100% secure, but we work to protect your information.

6) Who we share your data with (processors and partners)

We share personal data only when necessary to run our business and deliver services. This may include:

Website platform: Wix.com Ltd (hosting, site infrastructure, forms, store functionality)
Payment providers: PayPal / Wix Payments / Google Pay / to process payments and prevent fraud
Delivery and fulfilment: couriers/shipping providers Royal Mail, Evri, DPD, for shipping and tracking
Email/marketing tools: Wix Email Marketing
Analytics: Google Analytics to understand Website usage
Professional advisers: accountants, insurers, legal advisers when necessary
Authorities: HMRC or law enforcement when required by law

These providers act as data processors on our behalf. They are required to protect your data and only use it for agreed purposes.

7) International transfers

Some of our service providers (including Wix and certain analytics/payment tools) may store or process data outside the UK. When data is transferred internationally, we use appropriate safeguards such as:

UK adequacy regulations where applicable, and/or
contractual protections such as Standard Contractual Clauses and equivalent UK mechanisms.

8) Children’s privacy

Our Website is not intended for children and we do not knowingly collect personal data from children.

9) Cookies and similar technologies

We use cookies and similar technologies to:

make the Website work properly (essential cookies)
remember preferences
measure traffic and performance
help with marketing (where enabled)

You can control cookies through:

your browser settings, and
any cookie banner/preferences tool we provide on the Website (where available)

Note: disabling some cookies may affect Website functionality (e.g., cart and checkout).

10) Marketing preferences

You can opt out of marketing at any time by:

clicking unsubscribe in any marketing email, or
emailing us at shopvanporium@gmail.com

Even if you opt out, we may still send service emails related to orders (e.g., receipts, shipping updates).

11) Third-party links

Our Website may include links to third-party sites (e.g., social media). We are not responsible for their privacy practices. Please check their privacy policies.

12) Contact us and complaints

Email: shopvanporium@gmail.com
Phone: +447766523011
Address: Frongoch Boatyard, Aberdyfi, Wales, LL35 0RG

If you’re unhappy with how we handle your data, you can complain to the UK regulator:

Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
(You can find current contact details on the ICO website.)

Photos and user content
If you send us photos (for example, installation photos or product-in-use images), we will use them to respond to your enquiry and provide support. We may also ask for your permission to use your photos in our marketing and promotional materials (such as on our website, social media, emails, or advertisements). If you prefer we do not use your photos for marketing, please tell us at the time you send them or email us at shopvanporium@gmail.com, and we will not use them for promotional purposes.